Unpredictable, unstable scheduling at Starbucks
An email at 5:00am announcing a major change of plans just a few hours later.
It briefly made big news for Starbucks investors, but it's the kind of thing that happens all the time for Starbucks baristas across the country who struggle with unstable, insecure schedules.
Today, shareholders and executives got to imagine what it might be like if the Starbucks Corporation treated everyone's time like they treated baristas' time in many of their stores — with on-demand, ever-changing schedules where you don't always know when you're going to be working or how many hours you're going to get.
So maybe the people making the coffee deserve to know that their time counts too?
Key quotes from SBUXshareholder.com
Home page: http://sbuxshareholder.com/
"The company is aware that many shareholders made arrangements around work, school, family, and other needs in order to be able to attend."
Our partnership: http://www.sbuxshareholder.com/our-partnership.html
"Our partners (employees) are truly partners (employees) in our work, and their schedules are truly something special. Because nobody can truly predict what the busy times of day will be at a coffee shop, or which five days of the week may see more demand from office workers than than the other two.
"Not to mention that seasonal drinks come on a schedule that has more to do with the holiday and harvest calendar than anything the company has direct control over. And when you’re talking about iced drinks, well the weather changes day to day as one season moves to another in a way that is almost impossible to predict without the assistance of something like a Farmer’s Almanac or the National Weather Service."
Our consistency: http://www.sbuxshareholder.com/our-consistency.html
"Consider that each employee is a human being with various calendar preferences based on the needs of their family, their education, a second job, or just their life. Anyone can see that. By looking beyond these needs, we produce a pattern of schedules that keep the flexibility in our system, not their calendars.
"With partners’ schedules as with our beans, turning varied needs into a consistent outcome for the Starbucks corporations — that's the magic of Starbucks."
Our leadership: http://www.sbuxshareholder.com/our-leadership.html
"A regular schedule that's predictable and flexible for your needs — that’s what it’s like when you’re the boss. The business may happen on-demand for others, but that's because it's your demands they're all meeting. And that's true leadership."
An email at 5:00am announcing a major change of plans just a few hours later.
It briefly made big news for Starbucks investors, but it's the kind of thing that happens all the time for Starbucks baristas across the country who struggle with unstable, insecure schedules.
Today, shareholders and executives got to imagine what it might be like if the Starbucks Corporation treated everyone's time like they treated baristas' time in many of their stores — with on-demand, ever-changing schedules where you don't always know when you're going to be working or how many hours you're going to get.
So maybe the people making the coffee deserve to know that their time counts too?
Key quotes from SBUXshareholder.com
Home page: http://sbuxshareholder.com/
"The company is aware that many shareholders made arrangements around work, school, family, and other needs in order to be able to attend."
Our partnership: http://www.sbuxshareholder.com/our-partnership.html
"Our partners (employees) are truly partners (employees) in our work, and their schedules are truly something special. Because nobody can truly predict what the busy times of day will be at a coffee shop, or which five days of the week may see more demand from office workers than than the other two.
"Not to mention that seasonal drinks come on a schedule that has more to do with the holiday and harvest calendar than anything the company has direct control over. And when you’re talking about iced drinks, well the weather changes day to day as one season moves to another in a way that is almost impossible to predict without the assistance of something like a Farmer’s Almanac or the National Weather Service."
Our consistency: http://www.sbuxshareholder.com/our-consistency.html
"Consider that each employee is a human being with various calendar preferences based on the needs of their family, their education, a second job, or just their life. Anyone can see that. By looking beyond these needs, we produce a pattern of schedules that keep the flexibility in our system, not their calendars.
"With partners’ schedules as with our beans, turning varied needs into a consistent outcome for the Starbucks corporations — that's the magic of Starbucks."
Our leadership: http://www.sbuxshareholder.com/our-leadership.html
"A regular schedule that's predictable and flexible for your needs — that’s what it’s like when you’re the boss. The business may happen on-demand for others, but that's because it's your demands they're all meeting. And that's true leadership."
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